Terms of service

Overview

Welcome to ePawDen. 

This website is operated by ePawDen, a brand of PAWDEN ROBOTICS LIMITED. Throughout this site, the terms “we”, “us” and “our” refer to ePawDen.

By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, together with any additional policies referenced on our website, including our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and Warranty Policy.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access our website or use our services.

Section 1 - Online Store Terms

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our website, products, or services for any illegal, unauthorized, harmful, or fraudulent purpose.

You must not transmit viruses, malware, or any destructive code through our website.

Section 2 - Our Products

ePawDen sells smart pet feeding products and related accessories, including microchip pet feeders, bowls, RFID collar tags, risers, decorative parts, and other pet feeding accessories.

We make reasonable efforts to display product descriptions, images, prices, colors, specifications, and availability accurately. However, we cannot guarantee that all information will always be error-free, complete, or current.

Product colors may vary slightly depending on your device display.

We reserve the right to update, modify, discontinue, or limit the sale of any product at any time.

Section 3 - Orders and Account Information

When placing an order, you agree to provide accurate and complete billing, shipping, contact, and payment information.

We may refuse, cancel, or limit any order at our discretion, including orders that appear to be fraudulent, placed by unauthorized resellers, or affected by pricing, inventory, or system errors.

If we cancel or modify an order, we may contact you using the email address, phone number, or billing information provided at checkout.

Section 4 - Prices and Promotions

All prices are listed on our website and may change without notice.

Promotions, discounts, coupon codes, and special offers may be subject to additional conditions, time limits, exclusions, or availability restrictions.

We reserve the right to correct pricing errors, promotional errors, or product information errors at any time, including after an order has been submitted.

Section 5 - Payment

We accept the payment methods available at checkout, which may include credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other payment methods supported by our store.

Payment processing is handled by secure third-party payment providers. We do not store your full credit card details on our website.

Your order may not be processed until payment has been authorized or received.

For more information, please review our Payment Policy.

Section 6 - Shipping and Delivery

Shipping options, estimated delivery times, and shipping fees are shown on our website or at checkout.

Delivery estimates are not guaranteed and may be affected by carrier delays, customs clearance, weather, holidays, incorrect addresses, or other factors outside our control.

Customers are responsible for providing a correct and complete shipping address.

For more information, please review our Shipping Policy.

Section 7 - Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review the return window, eligibility conditions, refund terms, and any applicable deductions before requesting a return.

We may require photos, videos, order information, or product condition details before approving a return, refund, replacement, or warranty request.

Section 8 - Warranty

Eligible ePawDen products may be covered by a limited warranty as described in our Warranty Policy.

Warranty support applies to eligible product defects under normal use and does not cover misuse, accidental damage, improper cleaning, unauthorized modification, normal wear and tear, or other excluded situations.

For more information, please review our Warranty Policy.

Section 9 - Accuracy of Website Information

We may update or change website content at any time.

We are not responsible if information on this website is not accurate, complete, or current. The information provided on this website is for general product and shopping purposes only.

You are responsible for reviewing current product information, policies, and order details before making a purchase.

Section 10 - Third-Party Tools and Links

Our website may include links to third-party websites, services, tools, payment providers, shipping services, analytics tools, or other third-party resources.

We are not responsible for third-party websites, services, content, policies, security, or practices.

Your use of third-party services is subject to the terms and policies of those third parties.

Section 11-User Comments, Reviews, and Feedback

If you submit reviews, comments, photos, videos, suggestions, feedback, or other materials to us, you agree that we may use, edit, publish, display, translate, or share them for customer support, product improvement, marketing, or business purposes, where permitted by law.

You agree that your submissions will not violate the rights of others, contain false or misleading information, or include unlawful, abusive, offensive, or harmful content.

We may remove or refuse to publish content at our discretion.

Section 12-Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, share, and protect your personal information.

Section 13-Prohibited Uses

You may not use our website or services:

For any unlawful, fraudulent, or unauthorized purpose
To violate any applicable laws or regulations
To infringe our intellectual property rights or the rights of others
To submit false, misleading, or harmful information
To upload or transmit viruses, malware, or harmful code
To collect or track personal information of others
To spam, phish, scrape, crawl, or interfere with our website
To attempt to bypass security features or access restricted systems
To harass, abuse, defame, threaten, or discriminate against others

We reserve the right to suspend or terminate access to our website or services if these Terms are violated.

Section 14-Intellectual Property

All content on this website, including text, images, graphics, logos, product names, product designs, videos, icons, and website layout, is owned by or licensed to ePawDen and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or exploit any part of our website or content without our prior written permission.

Section 15-Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or available.

Except as expressly stated in our policies, we make no warranties or representations regarding the website, services, or products beyond what is required by applicable law.

Section 16-Limitation of Liability

To the fullest extent permitted by law, ePawDen and PAWDEN ROBOTICS LIMITED shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, services, or products.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Section 17-Indemnification

You agree to indemnify and hold harmless ePawDen, PAWDEN ROBOTICS LIMITED, and our directors, officers, employees, service providers, and partners from any claim, demand, loss, liability, or expense arising from your breach of these Terms, your misuse of our website or services, or your violation of any law or third-party rights.

Section 18-Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the maximum extent permitted by law, and the remaining parts will remain valid and enforceable.

Section 19-Termination

These Terms remain in effect unless terminated by either you or us.

You may stop using our website at any time.

We may suspend or terminate your access to our website or services if we believe you have violated these Terms or engaged in harmful, fraudulent, or unlawful activity.

Section 20-Changes to These Terms

We may update or modify these Terms from time to time.

The latest version will always be available on this page. Your continued use of our website after any changes are posted means that you accept the updated Terms.

Section 21-Contact Information

If you have questions about these Terms of Service, please contact us at:

support@epawden.com

ePawDen by PAWDEN ROBOTICS LIMITED.