Privacy policy

Last updated: October 10, 2026

This Privacy Policy explains how ePawDen collects, uses, and protects your personal information when you visit our website, place an order, contact us, or use our services.

ePawDen is powered by Shopify, which helps us operate our online store and provide a secure shopping experience.

Information We Collect

We may collect the following types of personal information when you use our website or services:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address

  • Order information, including products purchased, order history, payment status, shipping details, returns, and refunds

  • Payment-related information processed through secure payment providers

  • Account information, if you create a customer account

  • Customer support information, including messages, photos, videos, or other details you provide when contacting us

  • Device and usage information, such as IP address, browser type, device information, pages viewed, and interactions with our website

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Provide customer support

  • Handle returns, refunds, warranty requests, and product questions

  • Send order confirmations, shipping updates, and service-related messages

  • Improve our website, products, and customer experience

  • Prevent fraud, protect our website, and maintain account security

  • Send marketing emails or promotional messages, if you choose to receive them

  • Comply with legal, tax, payment, and regulatory obligations

Payments

Payments on our website may be processed through secure third-party payment providers, including Shopify Payments and PayPal.

We do not store your full credit card details on our website. Payment information is processed securely by our payment providers according to their own security and privacy standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze website traffic, improve performance, and support advertising.

We may use tools such as Shopify, Google Analytics, Google Ads, and related services to understand how visitors use our website and to show relevant advertisements.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Meta Advertising and Measurement

We may use the Meta Pixel, advanced matching and Meta’s Conversions API through Shopify. Meta may use cookies or similar technologies to collect page and product views, searches, cart additions, checkout and purchase events. Shared data may include IP addresses, browser and device information, cookie and ad-click identifiers, order value and currency and, when available, names, email addresses, phone numbers and location information. Matching contact details may be hashed; hashing does not make them anonymous. The Conversions API can transmit purchase events from Shopify’s servers to Meta.

We and Meta use these events for advertising measurement, audience matching and relevant advertising. These technologies help us understand how customers respond to our ads and improve their relevance. Meta may also use them to improve and personalize its services under its Privacy Policy.

Eligible visitors can use our cookie banner and privacy choices, where shown, or our data-sharing opt-out page. You can also manage Meta’s use of activity through its current controls, or use DAA WebChoices for browser-based advertising opt-outs. Availability and effects vary by location, account and browser. These options do not necessarily stop all sharing; cookie blocking alone does not prevent server-to-server transmission. Use of these tools is subject to applicable consent requirements.

How We Share Your Information

We may share your personal information with trusted service providers when necessary to operate our business, including:

  • Shopify, our ecommerce platform provider

  • Payment providers, such as Shopify Payments and PayPal

  • Shipping and fulfillment partners

  • Customer support and communication tools

  • Analytics and advertising service providers

  • Professional advisors, legal authorities, or regulators when required by law

We do not sell your personal information for direct monetary payment.

Marketing Communications

If you subscribe to our newsletter or promotional emails, we may use your email address to send product updates, pet feeding tips, special offers, or other marketing communications.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at support@epawden.com.

Even if you unsubscribe from marketing emails, we may still send important service-related messages, such as order confirmations, shipping updates, or warranty communications.

Data Retention

We keep your personal information only for as long as necessary to provide our services, fulfill orders, support customers, comply with legal obligations, resolve disputes, and maintain business records.

Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Please do not send sensitive payment information, passwords, or highly confidential information through unsecured communication channels.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of certain marketing communications

  • Object to or restrict certain types of processing

  • Request a copy of your personal information, where applicable

To make a privacy-related request, please contact us at support@epawden.com.

We may need to verify your identity before processing your request.

International Transfers

Your personal information may be processed and stored in countries or regions outside of where you live, including where Shopify, our service providers, or our business partners operate.

When required by applicable law, we rely on appropriate safeguards for international data transfers.

Children’s Privacy

Our website and products are intended for adults purchasing pet products. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at support@epawden.com so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

Please review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When we update this policy, we will revise the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us at:

support@epawden.com

ePawDen by PAWDEN ROBOTICS LIMITED.