Warranty Policy

This Warranty Policy applies only to ePawDen products purchased directly from our official website: www.epawden.com.

If you purchased an ePawDen product from another platform, marketplace, or authorized reseller, please contact the corresponding seller or platform for warranty assistance.

12-Month Limited Warranty

All ePawDen products purchased from our official website come with a 12-month limited warranty, valid from the date of delivery.

If your product fails or has a manufacturing defect during the warranty period, and the issue is not caused by misuse, improper operation, accidental damage, or other non-product-related factors, please contact us at:

support@epawden.com

We will review the issue and assist you with troubleshooting, replacement parts, or a replacement unit where appropriate.

Information Required for Warranty Support

To help us process your request, please provide the following information:

A. Your Order Number

If you have your order confirmation email, you can find the order number there.

If you cannot find your order number, please contact us using the email address used when placing the order.

B. Product Name and Quantity

Please tell us which product is affected and how many units are involved.

C. Photos or Videos of the Issue

Please provide clear photos or videos showing the problem you are experiencing. This helps us understand the issue more accurately and provide faster support.

What Is Covered

This limited warranty covers manufacturing-related defects under normal household use, including:

Failure to power on under normal use
Charging or battery-related issues caused by a product defect
Abnormal lid movement caused by a manufacturing defect
Motor or mechanism failure under normal use
Sensor or recognition issues caused by a product defect
Defects in original included components

What Is Not Covered

This warranty does not cover issues caused by:

Misuse, improper installation, or incorrect operation
Accidental damage, dropping, impact, or external force
Pets chewing, scratching, biting, or forcing the lid or other parts
Water damage caused by soaking, rinsing the main unit, or improper cleaning
Food, debris, or foreign objects blocking the lid, sensors, or moving parts
Unauthorized repair, modification, or disassembly
Normal wear and tear
Cosmetic damage that does not affect normal product function
Loss of accessories, RFID tags, bowls, decorative parts, or charging cables
Use outside normal indoor household conditions

Replacement Products and Parts

If a replacement product or part is provided under warranty, it may be new or equivalent in function and condition.

Replacement products or parts do not restart a new 12-month warranty period. They remain covered for the remaining warranty period of the original purchase.

Contact Us

For warranty support, please contact us at: