Payment Policy
At ePawDen, we want your checkout experience to be simple, secure, and transparent.
This Payment Policy explains the payment methods we accept, how payments are processed, and other important payment-related information.
Accepted Payment Methods
We accept the payment methods available at checkout, which may include:
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Visa
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Mastercard
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American Express
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UnionPay
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PayPal
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Shop Pay
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Apple Pay
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Google Pay
Available payment methods may vary depending on your location, device, browser, and the payment options enabled at checkout.
Secure Payment Processing
Payments on our website are processed securely through trusted third-party payment providers, including Shopify Payments and PayPal.
We do not store your full credit card details on our website. Payment information is processed by secure payment providers according to their own security and compliance standards.
Payment Authorization
Your order will be processed after your payment has been successfully authorized or received.
If your payment is declined, please check your card details, billing information, available balance, or contact your card issuer or payment provider.
PayPal Payments
If you choose PayPal at checkout, you may be redirected to PayPal to complete your payment.
Depending on your PayPal account and location, you may be able to pay using your PayPal balance, linked bank account, credit card, or debit card.
After completing the payment, you will be redirected back to our store.
Currency
Prices on our website are displayed in the currency shown at checkout.
Your bank, card issuer, or payment provider may apply currency conversion rates or additional fees if your payment method uses a different currency. These fees are not charged by ePawDen and are determined by your bank or payment provider.
Taxes, Duties, and Import Fees
Product prices shown on our website may not include import duties, VAT, customs fees, or other local taxes unless clearly stated at checkout.
For international orders, customers are responsible for any applicable import duties, taxes, customs fees, or brokerage fees charged by the destination country or carrier.
Payment Verification
For security reasons, some orders may be subject to additional verification before processing.
We may contact you if we need to confirm order details, billing information, shipping information, or payment information.
If we are unable to verify an order, we may cancel or refund the order at our discretion.
Refunds
Approved refunds will be issued to the original payment method used at checkout.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
For more information about return eligibility and refund terms, please review our Return & Refund Policy.
Contact Us
If you have any questions about payment, billing, or checkout, please contact us at:
ePawDen by PAWDEN ROBOTICS LIMITED.