Shipping Policy
Order Processing
Orders are usually processed and shipped within 1–3 business days, subject to stock availability.
Business days exclude weekends and public holidays.
Worldwide Shipping
We offer worldwide shipping.
Available shipping options, delivery estimates, and final shipping costs will be shown at checkout.
Please note that shipping availability may vary depending on the destination country or region, carrier service coverage, and local import requirements.
Standard shipping is not available for P.O. Boxes and APO/FPO addresses.
Shipping Rates and Delivery Time
| Destination | Order Value | Shipping Fee | Estimated Delivery Time |
| United States | $89 or more | Free | 3–7 business days |
| United States | Under $89 | $20 | 3–7 business days |
| Canada | $89 or more | Free | 14–30 business days |
| Canada | Under $89 | $20 | 14–30 business days |
| Canada | $89 or more | $40 | 7–10 business days |
| European Union | $169.99 or more | Free | 7–10 business days |
| European Union | Under $169.99 | $25 | 7–10 business days |
| United Kingdom | $169.99 or more | Free | 5–10 business days |
| United Kingdom | Under $169.99 | $20 | 5–10 business days |
Delivery estimates begin after the order has been shipped and do not include order processing time.
Remote areas, customs clearance, local holidays, weather, or carrier delays may affect the final delivery time.
Duties, Taxes and Customs Fees
For international orders, import duties, VAT, customs fees, brokerage fees, or other local charges may apply.
These charges are not included unless clearly stated at checkout and are the responsibility of the recipient.
If a package is refused due to unpaid duties, taxes, customs fees, or import charges, the original shipping cost, return shipping cost, and any related carrier or customs charges may be deducted from the refund where applicable.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.
Tracking updates may take 24–72 hours to appear after shipment.
Incorrect Shipping Address
Please check your shipping address carefully before placing your order.
If you need to update your shipping address, please contact us as soon as possible at:
support@epawden.com
Address changes cannot be guaranteed after an order has been processed or shipped.
If an order is returned, delayed, or lost due to an incorrect or incomplete address, the customer may be responsible for any return shipping, reshipping, or related carrier fees.
Lost or Damaged Packages
If your package is delayed, lost, or damaged during shipping, please contact us at:
support@epawden.com
For damaged packages, please include your order number and clear photos or videos of the product, packaging, and shipping label.
Returns
For return eligibility and refund terms, please review our Return & Refund Policy.
Contact Us
For shipping questions, please contact us at:
support@epawden.com
ePawDen by PAWDEN ROBOTICS LIMITED.