Shipping Policy
Shipping and Delivery
In-stock orders are normally dispatched within 1-3 business days. Delivery estimates below start after dispatch, not when the order is placed. Carrier delays, holidays and customs checks can affect delivery.
Destinations and shipping fees
We currently offer checkout shipping to the United States, Canada, the United Kingdom, Austria, France, Germany, Italy, the Netherlands, Spain, Estonia, Australia and Singapore. Available services and the final charge depend on your delivery address and eligible order total at checkout. All amounts below are in US dollars.
| Destination | Free standard shipping | Below the free-shipping threshold | Estimated transit time |
|---|---|---|---|
| United States | US$129+ | US$20 | 3-7 business days after dispatch |
| Canada | US$129+ | US$20 | Contact us for the current estimate for your address |
| Austria, Estonia, France, Germany, Italy, Netherlands and Spain | US$129+ | US$25 | 7-10 business days after dispatch |
| United Kingdom | US$129+ | US$20 | 5-10 business days after dispatch |
| Australia and Singapore | US$129+ | US$25 | Contact us for the current estimate for your address |
Canada transit times vary by destination and shipping service. Please email support@epawden.com before ordering if you need an estimate for a particular address. We do not currently advertise a separate expedited shipping option; only services actually offered at checkout are available.
Tracking
We send tracking information when your order ships. Tracking updates can take 24-72 hours to appear. If tracking is delayed or your shipment appears lost, contact us with your order number so we can help investigate.
Taxes and customs
Import duties, taxes and brokerage charges may apply and are the customer's responsibility unless expressly included at checkout or required otherwise by law. Customs clearance may extend delivery time.
Delivery addresses
Please check your address before placing an order. We do not currently support PO Boxes or APO/FPO addresses. Contact us promptly if you notice an address error. If a package has already shipped, carrier return or redelivery charges caused by an incorrect address may be the customer's responsibility.
Returns and product problems
For return eligibility and shipping-cost responsibility, see our Return & Refund Policy. ePawDen covers all costs needed to resolve a confirmed product fault, including return and replacement shipping where applicable.
Questions? Contact us or email support@epawden.com.